"Tell me what's going on. Most people leave the first conversation knowing exactly what's causing the problem - and feeling confident it's solvable."
Reaching out to an external specialist is rarely a casual decision. If delivery is a live problem right now, that's enough to start. No formal brief needed - plain description of what's happening is the right starting point.
Response within 48 hours
A brief reply to understand the situation and agree whether a conversation makes sense.
A 45-minute conversation
No prep or deck required. We talk through what's happening. No cost or commitment to anything further.
A proposal if it fits
If a Diagnostic makes sense, I'll scope it specifically. Nothing generic. Nothing until we've talked.